General Questions

Do your products come with a warranty?

Yes. All Ractiveone products come with a 1-year warranty covering manufacturing defects and damage that occurs under normal use.

Damage caused by misuse, improper handling or intentional damage is excluded from the warranty.

Where can I find instructions/guides?

You'll find the guide via the QR code included with your order.

How does a complaint work if something is defective? Do I need photos/video?

Yes. Please immediately take photos and (if possible) a short video of the defect so we can assess the case quickly.

Then contact our customer service with your order number and the images.

What payment methods do you offer?

We accept payments via the following methods, among others:

  • Visa, Mastercard, American Express, Maestro
  • PayPal
  • Google Pay
  • Klarna

We deliberately rely on established and secure payment providers to guarantee you a reliable and protected checkout. The available options are shown automatically at checkout.

Why should I trust Ractiveone?

Ractiveone is already used by thousands of customers. A key trust factor is the certified reviews you'll find directly on our product pages.

We also rely on common, secure payment providers and an accessible customer service team if you have questions before or after your purchase.

Still have questions?

Couldn't find the answer to your question? Feel free to write to us — we're happy to help!