Shipping policy

Shipping Policy

We do our best to process and dispatch your order as quickly as possible. Standard shipping takes 5–6 business days once your order has been placed. Depending on the destination country and the carrier, delivery can take up to 10 business days.

Processing Time

All orders are processed within 2–5 business days. Once processing is complete, your order is handed over to the carrier and you will receive a shipping confirmation with a tracking number by email.

Shipping Costs

Shipping is free on all orders of €100 or more, regardless of the destination country.

For orders under €100, shipping within the EU costs €5.99. For deliveries outside the EU, shipping costs are calculated and displayed at checkout.

Shipping & Import

Orders ship from one of our warehouses within the EU or from our international central warehouse. We cover any import duties, customs charges and taxes that may apply—so there are no extra costs for you, no matter where your order ships from.

Optional Shipping Protection

During checkout, you can choose to add optional Shipping Protection. With it, you enjoy:

  • priority handling from customer service
  • expedited replacement in the event of loss or damage—with no prior review required
  • a simpler, hassle-free process

Shipping Protection is an optional service upgrade. Your statutory consumer rights—in particular the fact that we bear the risk of loss or damage in transit regardless—remain unaffected and of course apply even without Shipping Protection.

Delivery Areas & Carriers

  • Germany: DHL
  • Austria: Österreichische Post
  • France: Cierro or La Poste
  • United Kingdom: Royal Mail

We currently deliver to all EU countries as well as selected international markets. A detailed list of available delivery countries is shown to you at checkout.

Delivery Times by Location

  • Germany & Austria: 5–7 business days
  • France: 6–8 business days
  • United Kingdom: 6–9 business days
  • Other EU countries: up to 10 business days

Please note that delivery may take a little longer when your order ships from our central warehouse.

Returns & Right of Withdrawal

You can find all the information on returns, refunds and your right of withdrawal in our Terms of Service and in our Cancellation Policy.

Delivery Issues & Missing Items

If your delivery is delayed, items are missing, or something arrives damaged, please contact us within 7 days of receipt if possible:

📧 support@ractiveone.com
📞 +372 636 0976 (no active phone support)

We will look into your case right away and arrange either a reshipment or a refund. Your statutory warranty rights remain unaffected.

Tracking Your Order

As soon as your order ships, you will automatically receive an email with your tracking number. Using the link provided, you can check the status of your delivery online at any time.

Thank you for your trust—we're delighted to welcome you as a customer!