Privacy policy

Privacy Policy

1. Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our Privacy Policy set out below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section "Notice on the Controller" in this Privacy Policy.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data you enter into a contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided free of errors. Other data may be used to analyze your user behavior. Where contracts can be concluded or initiated via the website, the transmitted data is also processed for contract offers, orders, or other order-related inquiries.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipients and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can withdraw that consent at any time with effect for the future. In addition, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time regarding this and any other questions on the subject of data protection.

2. Hosting

We host the content of our website with the following provider:

Shopify

The provider is Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter "Shopify").

Shopify is a tool for building and hosting websites. When you visit our website, Shopify collects your IP address as well as information about the device and browser you use. Shopify also analyzes visitor numbers, visitor sources, and customer behavior, and generates usage statistics. When you make a purchase on our website, Shopify additionally collects your name, email address, delivery and billing addresses, payment data, and other data related to the purchase (e.g. phone number, transaction amounts, and similar). For its analyses, Shopify stores cookies in your browser.

For details, please refer to Shopify's privacy policy: https://www.shopify.de/legal/datenschutz.

The use of Shopify is based on Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) of the German Telecommunications Digital Services Data Protection Act (TDDDG), insofar as the consent covers the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the above service. This is a contract required under data protection law, ensuring that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Notes and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Notice on the Controller

The controller responsible for data processing on this website is:

Infinite Peak OÜ
Tornimäe tn. 5, 10145 Tallinn, Estonia
VAT number: EE102743087
Phone: +372 636 0976 (no active phone support)
Email: support@ractiveone.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, and similar).

Storage Period

Unless a more specific storage period is stated within this Privacy Policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or withdraw consent to data processing, your data will be deleted, unless we have other legally permissible grounds for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion takes place once these grounds no longer apply.

General Notes on the Legal Bases for Data Processing on This Website

Insofar as you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, where special categories of data under Art. 9(1) GDPR are processed. In the case of express consent to the transfer of personal data to third countries, data processing is additionally carried out on the basis of Art. 49(1)(a) GDPR. Insofar as you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25(1) TDDDG. Consent can be withdrawn at any time. Where your data is required for the performance of a contract or for carrying out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data where this is necessary to fulfill a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6(1)(f) GDPR. The specific legal bases applicable in each case are set out in the following sections of this Privacy Policy.

Recipients of Personal Data

In the course of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only pass on personal data to external parties where this is necessary within the scope of contract performance, where we are legally obligated to do so (e.g. disclosure of data to tax authorities), where we have a legitimate interest in the disclosure under Art. 6(1)(f) GDPR, or where another legal basis permits the disclosure. When using processors, we only pass on our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out up to the withdrawal remains unaffected by the withdrawal.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

WHERE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH ANY PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

WHERE YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged breach. This right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Access, Correction and Deletion

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and any other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data but you need it to assert, exercise or defend legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection under Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may—apart from being stored—only be processed with your consent, or to assert, exercise or defend legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL / TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser's address bar changes from "http://" to "https://" and by the lock symbol in your browser bar. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our websites use so-called "cookies." Cookies are small data packets that cause no harm to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services provided by third-party companies within websites (e.g. cookies for processing payment services). Cookies serve various functions. Numerous cookies are technically necessary, since certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies that are necessary to carry out the electronic communication process, to provide certain functions you have requested (e.g. for the shopping cart function), or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. Where consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); consent can be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies on a case-by-case basis, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited. You can find out which cookies and services are used on this website in this Privacy Policy and in our cookie settings.

Inquiries by Email, Phone or Fax

If you contact us by email, phone or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, insofar as your inquiry is related to the performance of a contract or is necessary for carrying out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the inquiries directed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), where this has been requested; consent can be withdrawn at any time.

The data you send to us via contact inquiries will remain with us until you request deletion, withdraw your consent to storage, or the purpose for the data storage no longer applies (e.g. once your request has been dealt with). Mandatory statutory provisions—in particular statutory retention periods—remain unaffected.

5. Analytics Tools and Advertising

We use the analytics, tracking and advertising services listed below exclusively on the basis of your consent (Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG). You give this consent via our consent banner and can withdraw it at any time with effect for the future via the cookie settings on our website. Insofar as personal data is transferred to the USA in this context, the respective US parent company—where indicated below—is certified under the EU-U.S. Data Privacy Framework; in that respect, an adequacy decision of the EU Commission exists. Otherwise, third-country transfers are carried out on the basis of the EU Commission's standard contractual clauses.

Google Tag Manager

We use the Google Tag Manager provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. With Tag Manager, we manage the services and tags used on our website without having to adapt the source code individually. Tag Manager itself does not create user profiles, but may process your IP address and transfer it to Google's servers, including in the USA. Since Tag Manager triggers further services, it is used on the basis of your consent. We use Google Consent Mode, so that, depending on your consent, it is controlled whether and to what extent the downstream Google services process data.

Google Analytics

Insofar as you have consented, we use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies and creates pseudonymous usage profiles in order to evaluate the use of our website and to generate reports. In doing so, it processes your IP address, device and browser information, and your usage behavior, among other things, and transfers this to Google's servers—including in the USA. We use IP anonymization. The data is deleted once it is no longer required for our evaluation purposes.

Microsoft Clarity

Insofar as you have consented, we use Microsoft Clarity, an analytics service provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (parent company: Microsoft Corporation, USA). With Clarity, we evaluate user behavior on our website (including mouse, click and scroll movements, session recordings, and device and browser information) in order to improve our website. In doing so, data is also transferred to Microsoft in the USA.

Google Ads – Remarketing and Conversion Tracking

Insofar as you have consented, we use Google Ads with the Remarketing and Conversion Tracking functions provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Cookies or comparable technologies are used to measure the success of our advertisements (e.g. clicks, conversions) and to show you interest-based advertising on our website and on third-party websites based on your previous usage behavior. We do not directly identify you personally in this process; we generally receive aggregated evaluations. Data may be transferred to Google in the USA. You can deactivate interest-based advertising at https://www.google.com/settings/ads.

Meta Pixel and Meta Conversions API

Insofar as you have consented, we use the Meta Pixel and the Meta Conversions API provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. In doing so, information about your interactions with our website (e.g. page views, cart, purchase, timestamp, IP address, user agent) is transmitted to Meta, including to servers in the USA, in order to measure the effectiveness of our advertising and to show you interest-based advertising on Meta's platforms. For the collection and transmission of this data, we and Meta are joint controllers within the meaning of Art. 26 GDPR; the subsequent processing by Meta for its own purposes is Meta's sole responsibility. You can find further information and settings options in the advertising settings of your Meta account.

Microsoft Advertising

Insofar as you have consented, we use Microsoft Advertising provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (parent company: Microsoft Corporation, USA). Via Microsoft Advertising's conversion tracking, a cookie is used to evaluate whether users reached our website after clicking a Microsoft ad and carried out certain actions there. We do not identify individual persons in this process. Data may be transferred to Microsoft in the USA.

6. Newsletter and Email Marketing (Klaviyo)

To send our newsletter and our email communications, we use the service provided by Klaviyo, Inc., 125 Summer Street, Floor 6, Boston, MA 02110, USA. When you subscribe to our newsletter, we process your email address and the data provided in the sign-up form on the basis of your consent (Art. 6(1)(a) GDPR). Registration takes place using the double opt-in procedure, i.e. we only send you a newsletter once you have first confirmed via a confirmation link that you wish to receive the newsletter. To evaluate newsletter performance (e.g. open and click rates), we use tracking pixels. Your data is transmitted to Klaviyo and also processed in the USA.

The data stored for the purpose of receiving the newsletter is stored until you unsubscribe from the newsletter and is deleted after you unsubscribe. You can withdraw your consent at any time, e.g. via the unsubscribe link in every newsletter email. The lawfulness of the data processing operations already carried out remains unaffected by the withdrawal. After you unsubscribe, your email address may be stored on a blacklist to prevent future mailings (legitimate interest, Art. 6(1)(f) GDPR).

7. E-Commerce, Payment Providers and Shipping

Processing of Customer and Contract Data

We collect, process and use personal customer and contract data for the establishment, content design and modification of our contractual relationships. We only collect, process and use personal data about the use of this website (usage data) insofar as this is necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6(1)(b) GDPR. The collected customer data is deleted after the order has been completed or the business relationship has ended and after any applicable statutory retention periods have expired. Statutory retention periods remain unaffected.

Payment Service Providers

To process payments in our online shop, we integrate third-party payment service providers. Depending on the payment method chosen, your payment and, where applicable, billing data is transmitted to the respective provider. The legal basis is the performance of the contract (Art. 6(1)(b) GDPR) as well as our legitimate interest in secure and smooth payment processing (Art. 6(1)(f) GDPR). We work with the following providers:

  • PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg
  • Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden
  • Airwallex, Herengracht 168, 1016 BP Amsterdam, the Netherlands

Please note the privacy notices of the respective providers. We do not store your payment data ourselves.

Order Fulfillment and Shipping (Including from Third Countries)

To carry out your order, we transmit the data required for shipping (in particular name and delivery address) to the fulfillment and shipping service providers we have engaged. Depending on the product and stock availability, shipping takes place from a warehouse within the EU or from a warehouse outside the EU, in particular in the People's Republic of China. The processing is carried out for the performance of the purchase contract concluded with you (Art. 6(1)(b) GDPR). Insofar as data is thereby transmitted to recipients in a third country without an adequacy decision (e.g. China) and no appropriate safeguards within the meaning of Art. 46 GDPR exist, we base this transfer on Art. 49(1)(b) GDPR, as it is necessary for the performance of the contract.