Return

Note: Return shipping costs must be covered by the customer.
1. Log in to your account

Log in to your customer account by clicking the button below:

Start return

Enter your email address and the six-digit code sent to your inbox.

2. Select your order

After logging in, you’ll see your recent orders. Select the one you'd like to return an item from.

3. Select items

If the order includes multiple products, choose the ones you'd like to return.

4. Provide a reason

Select a reason for your return and optionally leave a comment.

5. Submit request

Finish the process by clicking “Submit request.” Your return will now be reviewed.

After the request

We review your request within 24 hours on weekdays and within 72 hours on weekends. If the return is approved, you will receive an email with detailed return instructions, including the return address. If the return is denied, we will notify you by email.

Important: Immediately after submitting your request, you will receive an automatic email asking for photos of the product, packaging, and all included accessories. Please reply to this email within 7 days to complete the return process.