Privacy policy

Last Updated: September 17, 2025

Ractiveone operates this shop and this website, including all related information, content, functions, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Ractiveone is based on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share personal data when you visit the website, use the Services, or make a purchase or other transaction, or otherwise communicate with us. In the event of a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been anonymized so that identification is not possible. Depending on how you interact with the Services, where you live, and as permitted by law, we may collect or process the following categories of personal data, including any inferences drawn from such data:

  • Contact Data including name, postal address, billing address, shipping address, phone number, and email address.
  • Financial Data including credit/debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmation, and other related information.
  • Account Information including username, password, security questions, configurations, and settings.
  • Transaction Information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communication With Us including information you provide when contacting our customer support team.
  • Device Information including details about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage Information including how and when you interact with the Services or browse them.

Sources of Personal Data

  • Directly from you when you create an account, use the Services, communicate with us, or otherwise provide us with personal data.
  • Automatically through the Services when you use our products, visit our website, or through the use of cookies and similar technologies.
  • From our service providers when they collect or process personal data on our behalf.
  • From our partners and other third parties

How Do We Use Your Personal Data?

  • Providing, customizing, and improving the Services. This includes fulfilling contracts, processing payments, fulfilling orders, storing your preferences, sending account notifications, managing your account, facilitating returns and exchanges, enabling reviews, and personalizing your shopping experience.
  • Marketing and advertising. We may send promotional messages by email, SMS, or mail, and display online advertising for products or services, including personalized ads based on your activity.
  • Security and fraud prevention. To authenticate your account, provide a safe shopping experience, detect and prevent fraudulent, illegal, or malicious activity, and protect public safety.
  • Communication with you. To provide customer support, respond to inquiries, and maintain our business relationship with you.
  • Legal reasons. To comply with applicable law or respond to lawful requests from authorities, including investigations, litigation, or enforcement of our policies.

How Do We Share Personal Data?

We may share personal data under certain circumstances for legitimate purposes, including:

  • With service providers, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners who provide advertising services, including Shopify’s ecosystem of partners.
  • With third parties, if you request it, such as social media integrations or delivery partners.
  • Within our corporate group or affiliates.
  • As part of a business transaction (e.g., merger or bankruptcy), or to comply with legal obligations.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your use of the Services to provide and improve them. Data you submit may be transferred to Shopify or third parties in other countries. Shopify may also use aggregated data across multiple merchants. In such cases, Shopify is the data controller for that processing. More details: Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices, and recommend reviewing their policies. Any data you share on public platforms may also be viewed by other users.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from minors. Parents or guardians may contact us if they believe their child has submitted personal data to request deletion.

Data Security and Retention

While we take measures to protect your personal data, no method is completely secure. We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your residence, you may have rights regarding your personal data, such as access, deletion, correction, portability, and managing communication preferences. If you are in the UK or EEA, you may also have the right to object to processing or withdraw consent.

Complaints

If you have concerns about our processing of your personal data, please contact us. You may also have the right to file a complaint with your local data protection authority. A list of EU data protection authorities can be found here: EDPB Members.

International Transfers

We may transfer your personal data outside your country of residence. If we do so, we rely on recognized legal mechanisms such as the EU Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal, or operational requirements. Updates will be posted here with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:

📧 Email: support@ractiveone.com
📞 Phone: +372 5845 9758
📍 Address: Infinite Peak OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia

For the purposes of data protection law, we are the data controller of your personal data.