General Questions

If something breaks within the statutory warranty period, we take care of a repair or replacement – for example, we replace the complete controller – until your product works again.

Just contact us via the contact form or at support@ractiveone.com, ideally with your order number and a short photo or video of the problem.

Your statutory warranty rights remain unaffected.

You'll find the guide via the QR code included with your order. You can also download all user manuals at any time on our manuals page.

Yes. Please immediately take photos and (if possible) a short video of the defect so we can assess the case quickly.

Then contact our customer service with your order number and the images.

We accept payments via the following methods, among others:

• Visa, Mastercard, American Express, Maestro
  
• PayPal
  
• Google Pay
  
• Klarna, including instalments

We deliberately rely on established and secure payment providers to guarantee you a reliable and protected checkout. The available options are shown automatically at checkout.

Ractiveone is already used by thousands of customers. A key trust factor is the certified reviews you'll find directly on our product pages.

We also rely on common, secure payment providers and an accessible customer service team if you have questions before or after your purchase.