Terms of service
Terms of Service
Welcome to Ractiveone. These Terms of Service apply to all orders placed through ractiveone.com.
Provider & Contracting Party
Infinite Peak OÜ, trading under the brand "Ractiveone"
Tornimäe tn. 5, 10145 Tallinn, Estonia
VAT number: EE102743087
📧 support@ractiveone.com · 📞 +372 636 0976 (no active phone support)
Section 1 – Scope
1.1. These Terms govern all contracts concluded between us and the customer through our website, in the version in force at the time the order is placed.
1.2. A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity that, when entering into the contract, acts in the exercise of its trade, business or profession.
1.3. The customer's differing terms and conditions shall not become part of the contract unless we expressly agree to their application in writing.
Section 2 – Formation of Contract
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
2.2. By submitting your order via the "Buy now" (order with obligation to pay) button, you make a binding offer to purchase the goods in your cart.
2.3. We will confirm receipt of your order by email without undue delay. This acknowledgment of receipt does not yet constitute acceptance of your offer. The contract is formed only when we separately confirm acceptance of the order or ship the goods and indicate this by a shipping confirmation.
2.4. We store the contract text; the details relevant to the formation of the contract will be sent to you by email with the order confirmation. The contract language is German (or the language selected at checkout).
Section 3 – Prices
3.1. All prices are final prices in euros and include the applicable statutory VAT. Any shipping costs are shown separately during the ordering process.
3.2. The price displayed in the shop at the time of the order applies.
Section 4 – Payment
4.1. The payment methods offered during the ordering process apply. The purchase price is due for payment upon formation of the contract.
4.2. Depending on the payment method chosen, the technical payment processing is carried out by us or by our payment service provider Stronghold Group LLC, 1021 E Lincolnway, Cheyenne, WY 82001, USA; payments made via PayPal are also processed technically through Stronghold Group LLC. In all cases, the contracting party and responsible entity remains Infinite Peak OÜ. Where external payment service providers are involved, their terms apply in addition.
4.3. In the event of default in payment or a failed payment, we are entitled to cancel the order after setting a reasonable grace period.
Section 5 – Shipping and Delivery
5.1. Orders are generally processed and shipped within 2–5 business days of the contract being formed. Specific delivery times are set out in our shipping information.
5.2. We deliver to the countries selectable at checkout, primarily within the EU. Depending on the product and stock availability, shipping takes place from a warehouse within the EU or from a warehouse outside the EU, in particular in the People's Republic of China. Any import duties in such cases are borne by us, unless expressly stated otherwise at checkout.
5.3. Where the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes to the customer only upon handover of the goods to the customer. Where the customer is an entrepreneur, the risk passes upon handover to the carrier.
5.4. If the customer provides an incorrect delivery address, or refuses acceptance without cause, or fails to collect the goods, the customer bears the additional costs we actually incur as a result. Any right of withdrawal the consumer may have, as well as the provisions of our Return and Refund Policy, remain unaffected.
Section 6 – Right of Withdrawal for Consumers
6.1. Consumers have a statutory right of withdrawal of 14 days. You can find the full withdrawal instructions and the model withdrawal form in our Return and Refund Policy.
6.2. The right of withdrawal does not apply to contracts with entrepreneurs.
Section 7 – Retention of Title
7.1. The goods remain our property until payment has been received in full.
Section 8 – Warranty / Liability for Defects
8.1. The statutory provisions on liability for defects apply. For consumers, the limitation period for claims relating to defects in new goods is two years from delivery.
8.2. Where the customer is an entrepreneur, the limitation period for claims relating to defects is one year from delivery; mandatory statutory time limits (in particular in cases of intent, fraudulently concealed defects, personal injury, or under the Product Liability Act) remain unaffected.
8.3. Any manufacturer warranties exist in addition and do not limit statutory rights.
Section 9 – Liability
9.1. We are liable without limitation for damages arising from injury to life, body or health, for damages resulting from intent and gross negligence, and under the Product Liability Act.
9.2. In the event of slightly negligent breach of a material contractual obligation (cardinal obligation), our liability is limited to the foreseeable damage typical for this type of contract. Any liability beyond this for slight negligence is excluded.
9.3. Material contractual obligations are those whose fulfillment is essential to the proper performance of the contract in the first place and on whose observance the customer may regularly rely.
9.4. The foregoing limitations of liability do not apply to the detriment of mandatory consumer rights.
Section 10 – Intellectual Property
10.1. All content on this website (text, images, logos, graphics) is protected by copyright and is owned by Ractiveone or duly licensed. Any unauthorized use is prohibited.
Section 11 – Data Protection
11.1. Information on the processing of your personal data can be found in our Privacy Policy.
Section 12 – Consumer Dispute Resolution
12.1. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Section 13 – Governing Law and Jurisdiction
13.1. The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a consumer with habitual residence in another state of the European Economic Area, they additionally retain the protection afforded by the mandatory provisions of the law of their state of residence; this choice of law does not deprive the consumer of that mandatory protection (Art. 6(2) Rome I Regulation).
13.2. For consumers, the place of jurisdiction is determined by the statutory provisions; in particular, a consumer may bring claims against us before the court of their place of residence.
13.3. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the provider's registered place of business is agreed as the exclusive place of jurisdiction, to the extent legally permissible.
Section 14 – Final Provisions
14.1. Should any provision of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.
14.2. We reserve the right to amend these Terms with effect for the future; for orders already concluded, the version in force at the time of the order applies.
Section 15 – Contact
📧 support@ractiveone.com · 📞 +372 636 0976 (no active phone support)