Terms of service
Terms and Conditions (T&C)
Welcome to Ractiveone. These Terms and Conditions apply to all orders placed through ractiveone.com.
Provider & Contracting Party
Stronghold Group LLC, trading under the brand "Ractiveone"
8045, 1021 E Lincolnway, Cheyenne, WY 82001, USA
📧 support@ractiveone.com · 📞 +1 217 395 3046
Representative in the EU (Art. 27 GDPR): Infinite Peak OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia.
§1 Scope
1.1. These Terms and Conditions apply to all contracts concluded through our website between us and the customer, in the version valid at the time the order is placed.
1.2. A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their trade, business, or profession.
1.3. Deviating terms of the customer shall not become part of the contract unless we expressly agree to their validity in writing.
§2 Conclusion of the Contract
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order.
2.2. By submitting your order via the "order with obligation to pay" button, you make a binding offer to purchase the goods in your shopping cart.
2.3. Receipt of your order is confirmed without delay by email. This confirmation of receipt does not yet constitute acceptance of the offer. The contract is only concluded once we separately confirm acceptance of the order or dispatch the goods and indicate this by means of a dispatch confirmation.
2.4. The contract text is stored by us; the details relevant to the conclusion of the contract are sent to you with the order confirmation by email. The contract language is German (or the language selected at checkout).
§3 Prices
3.1. All prices are final prices in euros and include the applicable statutory value-added tax. Any shipping costs are shown separately during the ordering process.
3.2. The price stated in the shop at the time of the order is decisive.
§4 Payment
4.1. The payment methods offered during the ordering process apply. The purchase price is due for payment upon conclusion of the contract.
4.2. Depending on the chosen payment method, payment is processed by us or by our affiliated company Infinite Peak OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia; for payments made via PayPal, processing is carried out by Infinite Peak OÜ. Where external payment service providers are involved, their terms apply in addition.
4.3. In the event of late payment or failed payment, we are entitled to cancel the order after setting a reasonable deadline.
§5 Shipping and Delivery
5.1. Orders are generally processed and dispatched within 2–5 working days of conclusion of the contract. Specific delivery times are stated in our shipping information.
5.2. We deliver to the countries selectable at checkout, primarily within the EU. Depending on the product and stock availability, shipping is carried out from a warehouse within the EU or from a warehouse outside the EU, in particular in the People's Republic of China. In such cases, any import duties are borne by us, unless expressly indicated otherwise at checkout.
5.3. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes to the customer only upon handover of the goods. If the customer is an entrepreneur, the risk passes upon handover to the shipping service provider.
5.4. If the customer provides an incorrect delivery address, or if acceptance is refused without cause or the goods are not collected, the customer shall bear the additional costs actually incurred by us as a result. Any right of withdrawal of the consumer and the provisions of our Return and Refund Policy remain unaffected.
§6 Right of Withdrawal for Consumers
6.1. Consumers have a statutory right of withdrawal of 14 days. You can find the full withdrawal instructions and the model withdrawal form in our Return and Refund Policy.
6.2. The right of withdrawal does not apply to contracts with entrepreneurs.
§7 Retention of Title
7.1. The goods remain our property until full payment has been made.
§8 Warranty / Liability for Defects
8.1. The statutory provisions on liability for defects apply. For consumers, the limitation period for claims due to defects in new goods is two years from delivery.
8.2. If the customer is an entrepreneur, the limitation period for claims for defects is one year from delivery; mandatory statutory periods (in particular in cases of intent, fraudulently concealed defects, personal injury, or under the Product Liability Act) remain unaffected.
8.3. Any manufacturer warranties exist in addition and do not restrict statutory rights.
§9 Liability
9.1. We are liable without limitation for damages arising from injury to life, body, or health, for damages caused by intent and gross negligence, and under the Product Liability Act.
9.2. In the event of slightly negligent breach of a material contractual obligation (cardinal obligation), our liability is limited to the foreseeable damage typical of the contract. Any further liability for slight negligence is excluded.
9.3. Material contractual obligations are those whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.
9.4. The above limitations of liability do not apply to the detriment of mandatory consumer rights.
§10 Intellectual Property
10.1. All content on this website (texts, images, logos, graphics) is protected by copyright and is owned by Ractiveone or is licensed. Any unauthorized use is prohibited.
§11 Data Protection
11.1. Information on the processing of your personal data can be found in our Privacy Policy.
§12 Consumer Dispute Resolution
12.1. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
§13 Applicable Law and Place of Jurisdiction
13.1. The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a consumer with habitual residence in another state of the European Economic Area, they additionally retain the protection afforded by the mandatory provisions of the law of their state of residence; this choice of law does not deprive the consumer of that mandatory protection (Art. 6(2) Rome I Regulation).
13.2. For consumers, the place of jurisdiction is determined by the statutory provisions; a consumer may in particular bring claims against us at their place of residence.
13.3. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the registered place of business of the provider is agreed as the exclusive place of jurisdiction, to the extent permitted by law.
§14 Final Provisions
14.1. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
14.2. We reserve the right to amend these Terms and Conditions with effect for the future; for orders already concluded, the version valid at the time of the order applies.
§15 Contact
📧 support@ractiveone.com · 📞 +1 217 395 3046