Shipping

All orders are processed within 2–5 business days. Once your order has been prepared and handed over to our shipping provider, delivery typically takes up to 10 additional business days, depending on your location.

Once your order has shipped, you'll receive a shipping confirmation by email.

Once your order has been shipped, you'll receive a shipping confirmation email with your personal tracking number.

Please note that orders are first processed within 2–5 business days. If you haven't received tracking info yet, your order may still be in processing.

For any further questions, our support team is always happy to help.

Once your order has been shipped, you'll receive a shipping confirmation email with your personal tracking number.

First, please check your spam or promotions folder. Also make sure the email address you used at checkout is correct.

If you still can't find the email, contact our customer support – we're happy to help.

After your order has been shipped, there can occasionally be delays in tracking updates. In some cases the status isn't updated daily.

However, if your package still isn't moving after the standard delivery window of 7–10 business days from shipment, please contact our customer service. We'll check your shipment's status right away and help resolve the issue.

You can only change your delivery address while your order is still being processed.

Please contact our customer support immediately if you need to make a change. Once the order has been handed over to our shipping provider, changes are unfortunately no longer possible.

If you're not home when delivery is attempted, your parcel will usually be left at a nearby parcel shop or pickup station.

You'll receive a notification from the shipping provider with all the details you need to collect it.