Shipping policy

This shipping policy applies to orders delivered to Australia.

At a glance

• Free shipping on every order to Australia.
• Delivery in 6–8 days.
• No import duties: you pay nothing extra on delivery.

Shipping costs

Shipping to Australia is free. The price shown in the shop and at checkout is the total price in Australian dollars.

Delivery time

Your order is delivered within 6–8 days.

Import duties

There are no import duties for you to pay. The courier will not ask you for any customs payment on delivery.

Tracking your order

As soon as your order ships, you receive an email with your tracking number. You can follow your parcel at any time on our order tracking page.

Delivery problems

If your parcel is delayed, something is missing or an item arrives damaged, please contact us at support@ractiveone.com. We will look into it right away and send a replacement or refund you. Your rights under the Australian Consumer Law are not affected.

Returns

Everything about returns, refunds and our warranty is in our Refund Policy.